Pricing & Important Rental Information

Package pricing and all potential charges are shown before checkout. Every package includes a 14 days rental period, free curbside delivery, and free curbside pickup.

Maryland sales tax of 6% is added at checkout, along with a refundable security deposit of $100. A dolly add-on is $15 when you want one.

Current values come from Settings, and each paid reservation stores the exact amounts you accepted, so your reservation is always governed by the terms in place when you paid.

Your refundable security deposit is $100. It is charged with your reservation and is not a rental fee.

Boxless initiates any refundable balance within 3 business days after all equipment has been returned and inspected.

If we identify a documented damage, replacement, or extraordinary-cleaning charge, we complete the 24 hours advance-notice process before returning any remaining balance.

An approved extension costs $45 per additional week and is subject to availability.

Request an extension from your reservation portal before your scheduled pickup date. An extension is only in effect once Boxless approves it — an unapproved late return accrues late fees instead.

Cancel at least 7 calendar days before your delivery date for a full refund, including your security deposit.

Later cancellations may incur a late cancellation fee of $50. Any remaining balance, including your deposit, is refunded.

Each reservation includes 1 complimentary change when requested at least 4 calendar days before delivery, subject to availability.

Additional changes, or changes requested inside the notice period, require review and may incur $30. A date change is only in effect once Boxless confirms the new date.

There is no separate missed-pickup fee. If equipment is not available at the agreed location during your scheduled pickup window, the reservation is treated as a late return.

Late returns accrue $25 per calendar day. Accrual is capped at the replacement value of the equipment still in your possession — $40 per tote and $75 per dolly.

A revised approved pickup pauses only future accrual; fees already accrued remain unless Boxless expressly waives them. If a delay is caused by Boxless, accrual is paused for that period.

Maximum packed weight is 50 lbs per tote. Distribute heavy items across several totes rather than overloading one.

Close and latch lids before lifting or stacking. Lift with your legs and ask for help with heavy loads.

Do not stand on, sit on, climb on, or drag totes, and do not stack them so high that the stack becomes unstable. Keep totes away from heat sources and out of walkways.

Delivery and pickup happen at the curb whenever reasonably possible. If curbside placement is not reasonably possible, Boxless may use the driveway only as far as is reasonably necessary and only with your permission.

Our crews do not enter residences, apartments, offices, storage units, hallways, elevators, stairwells, or garages; carry equipment up or down stairs; move packed totes; or load or unload your vehicle or moving truck.

At pickup, all equipment must be placed at the agreed location, safely accessible and ready during your scheduled pickup window.

Stop using damaged or unsafe equipment immediately and contact Boxless promptly — 3017447478 or hello@boxlessrentals.com.

Include your reservation number and a photo when possible so we can arrange a replacement or remove the item from your rental.

Normal wear from ordinary use is expected and is not charged. Damage beyond normal wear may result in a documented charge of up to $40 per tote or $75 per dolly, always with 24 hours advance notice first.

Every tote and dolly goes through a quality inspection and cleaning between rentals. Equipment that does not meet our standards is removed from circulation rather than sent out.

Please return equipment swept out and free of debris, liquids, and personal items. Ordinary dust from a move is expected. Extraordinary cleaning — paint, oil, pet waste, mold, strong odors, or infestation — may result in a documented charge with 24 hours advance notice.

Each package includes the totes listed, delivery, and pickup for the full rental period. Maryland sales tax of 6% is added at checkout. A moving dolly can be added for $15.00.

A refundable $100.00 security deposit is charged with your reservation and returned after your equipment comes back clean, complete, and undamaged.

Boxless will initiate any refundable security-deposit balance within 3 business days after all rented equipment has been returned and inspected. If Boxless identifies a documented damage, replacement, or extraordinary-cleaning charge, the required advance-notice process will be completed before any remaining deposit balance is returned. If an administrative or technical delay occurs, Boxless will initiate the refund as soon as reasonably practicable and notify the customer of the delay.

Need more time? Request an extension from your reservation page. Approved extensions are $45.00 per additional week and are charged when you approve them.

Cancel at least 7 days before delivery for a full refund. Inside that window a $50.00 cancellation fee applies; your deposit is always returned.

Your first 1 date change is complimentary when requested at least 4 days before delivery and the new dates are available. Additional or short-notice changes may include a $30.00 date-change fee, shown to you for approval before anything is charged.

If equipment isn't ready at your scheduled pickup, a late-return fee of $25.00 per day accrues until it's collected. Late fees never exceed the replacement charges for the equipment still out. If we reschedule pickup for a reason on our side, no late fee applies.

Equipment that isn't returned, or is returned damaged beyond normal use, is charged at $40.00 per tote and $75.00 per dolly. Accrued late fees and your security deposit count toward that amount.

For discretionary damage, extraordinary-cleaning, or replacement charges we send an itemized notice first and wait 24 hours before processing payment, so you always have a chance to respond.

You choose a delivery window and a pickup window when you book. We'll confirm both and send reminders. Someone 18 or older must be present to accept delivery.

We drop off and collect at the curb whenever reasonably possible. Boxless personnel do not enter interior areas, carry equipment up or down stairs, move packed totes, or load or unload vehicles.

If curbside placement is not reasonably possible, Boxless may use the driveway only as far as is reasonably necessary and only with your permission.

Please place all equipment at the agreed location, safely accessible and ready during your scheduled pickup window.

Our crews do not:

• Enter residences, apartment buildings, offices, garages, porches, fenced areas, backyards, storage units, hallways, elevators, stairwells, or other private or restricted areas
• Carry equipment up or down stairs
• Move packed totes
• Load or unload your vehicle or moving truck

• Maximum packed weight is 50 pounds per tote.
• Lids must be fully closed before lifting, carrying, stacking, or transport.
• Do not stand, sit, or climb on totes or dollies.
• Do not stack higher than is stable and safe.
• Use two people or appropriate assistance for heavy or awkward loads.
• Do not drag totes across floors.
• Stop using and report visibly cracked, broken, or unsafe equipment.

Loose glitter, confetti, sand, soil, ash, powders, wax, paint, resin, adhesives, oils, chemicals, leaking liquids, food waste, hazardous materials, and other substances likely to stain, contaminate, damage, or become embedded in the equipment are prohibited.

These materials may be transported only when fully enclosed in a leakproof, securely closed bag, bottle, box, or other container that prevents contact with the rented equipment.

Extraordinary cleaning, repair, or replacement charges may apply.

Notice damaged or unsafe equipment? Stop using it and contact Boxless Rentals promptly. Include your reservation number and a photo when possible.

• Heaviest items on the bottom, lighter items on top.
• Fill totes completely so contents don't shift, but stay under the weight limit.
• Wrap fragile items — totes protect against bumps, not impact.
• Label lids so unpacking is faster.
• Keep liquids and anything that could leak in a sealed container.

Call or text 3017447478 or email hello@boxlessrentals.com. Include your reservation number so we can help faster.